Frequently Asked Questions

Find answers to the most common questions about ordering nicotine pouches wholesale from NicoExport. We work exclusively with B2B customers, including retailers, wholesalers, distributors, and other professional buyers.

1. Who can order from NicoExport?

NicoExport is exclusively a B2B wholesale supplier. We supply registered businesses such as retailers, wholesalers, distributors, convenience stores, and other professional resellers.

A verified business account is required to place an order. We do not sell directly to private consumers.

2. What is your minimum order quantity (MOQ)?

Our minimum order quantity is 24 rolls (240 cans) per order.

For larger buyers, we also supply nicotine pouches by half pallets and full pallets.

3. Can I mix different brands and products in one order?

Yes. You can combine different available brands within the same wholesale order, provided that the applicable minimum order requirements are met (24 rolls, 240 cans).

This allows our customers to build a broader nicotine pouch assortment without having to purchase large quantities of a single product.

4. Which nicotine pouch brands do you supply?

Our wholesale assortment includes a selection of established and popular nicotine pouch brands such as ZYN, VELO, Pablo, KILLA, LOOP, XQS, Après, HELWIT, and others.

Our range is continuously updated based on availability and market demand. Please check our current product catalog for the latest selection.

5. Are all products shown on the website available from stock?

Stock availability can change depending on demand and incoming supply.

Products shown as available are generally in stock or available for fulfilment, but larger quantities may require additional confirmation. If you are planning a high-volume order, we recommend contacting us to confirm current availability.

6. Can you source products that are not listed on your website?

In some cases, yes.

NicoExport works with an established network of suppliers and industry partners. If you are looking for a specific nicotine pouch brand, flavour, strength, or product that is not currently listed in our catalog, contact us with your requirements and we can check availability.

7. Do your products have English labeling?

Labeling depends on the individual brand, product, and SKU.

Some products are available with English or international labeling, while others may be supplied with market-specific packaging.

If English labeling is required for your destination market, please contact us before ordering so we can confirm the available labeling for the specific products you are interested in.

The buyer remains responsible for ensuring that product packaging and labeling comply with the requirements of the destination market.

8. Do you offer volume-based wholesale pricing?

Pricing depends on the product, brand, quantity, and current availability.

For larger orders, pallet quantities, or recurring purchases, different commercial pricing may be available. Contact our sales team with your expected order volume for a quotation.

9. Can NicoExport supply full pallets and larger distributor volumes?

Yes. We work with both standard wholesale orders and larger-volume B2B customers.

We can arrange carton, half-pallet, and full-pallet shipments depending on product availability and order requirements.

Distributors and other high-volume buyers can contact us directly to discuss larger or recurring supply requirements.

10. Can you supply recurring monthly orders?

Yes. We welcome recurring wholesale customers and can discuss regular supply arrangements based on expected volumes and product availability.

If your business requires specific products every month, contact us with your estimated volumes so we can discuss the most suitable arrangement.

11. How do I open a wholesale account?

You can apply for a B2B account directly through the NicoExport website.

We may request information such as your company name, registration details, VAT or tax identification number, business address, and contact information.

Once your business has been verified and approved, you can access the available wholesale purchasing options.

12. Can I request a quotation before placing an order?

Yes. Customers planning larger purchases, pallet orders, or recurring volumes can contact NicoExport for a quotation.

Please include the products you are interested in, estimated quantities, and delivery country so we can provide relevant pricing and logistics information.

13. Which countries do you ship to?

NicoExport provides international B2B shipping to eligible markets.

Shipping availability depends on the destination, carrier availability, and applicable import regulations.

Because nicotine pouch regulations differ between countries, customers are responsible for confirming that the products can legally be imported and commercially distributed in their destination market.

14. Which shipping carriers do you use?

For smaller wholesale and carton shipments, we generally use UPS.

For larger freight shipments, including half pallets and full pallets, we generally use Dachser.

Alternative carriers or freight partners may be used depending on the shipment size, destination, and logistics requirements.

15. How long does it take to process an order?

Most orders are prepared for dispatch within approximately 3–5 business days after payment has been confirmed.

Smaller orders may be prepared faster, while larger, mixed, or pallet orders can require additional time for consolidation and freight coordination.

Transit time after dispatch depends on the destination and selected shipping method.

16. How much does shipping cost?

Shipping is always calculated separately on the invoice.

The final freight cost depends on the destination, total shipment weight and volume, and whether the order is shipped by parcel, carton, or pallet freight.

The applicable shipping cost will be communicated as part of the order or quotation process.

17. Can I arrange my own freight?

Alternative freight arrangements may be possible for certain orders.

If you prefer to use your own freight forwarder or carrier, please contact NicoExport before confirming your order so that the shipping terms and collection arrangements can be agreed in advance.

18. Which Incoterms do you use?

Unless otherwise agreed in writing, international orders are generally shipped under Incoterms® CPT (Carriage Paid To).

Under CPT, NicoExport arranges and pays for transportation to the agreed destination. Risk transfers to the buyer when the goods are handed over to the first carrier in accordance with the applicable Incoterms® rules.

Alternative Incoterms may be agreed for specific orders.

19. Who is responsible for customs clearance and import duties?

For international shipments, the buyer always acts as the importer of record.

The buyer is responsible for customs clearance and any applicable import duties, taxes, permits, registrations, and other destination-specific requirements unless otherwise agreed in writing.

NicoExport can provide standard commercial and shipping documentation relating to the order where applicable.

20. Can NicoExport confirm if nicotine pouches are legal in my country?

We can provide general information where available, but regulations surrounding nicotine pouches can change and differ significantly between markets.

The buyer is ultimately responsible for verifying the applicable laws and requirements in the destination country before ordering.

This includes regulations concerning importation, nicotine limits, product registration, labeling, marketing, and resale.

21. What payment terms do you offer?

Unless alternative terms have been agreed in writing, orders must be paid in full before dispatch.

For established customers and recurring commercial relationships, alternative payment arrangements may be discussed individually.

Payment terms are confirmed as part of the applicable quotation, invoice, or commercial agreement.

22. What should I do if my shipment arrives damaged or incorrect?

Please inspect your shipment as soon as possible after delivery.

Damaged goods, missing products, incorrect quantities, or incorrectly supplied products should be reported to NicoExport within 5 business days of delivery.

Please provide your order or invoice reference together with photographs and details of the issue. Claims are reviewed according to our Refund & Claims Policy.

23. How can I contact NicoExport about a larger order or partnership?

If you represent a wholesaler, distributor, retail chain, or other high-volume buyer, you can contact our sales team directly through the contact details provided on our website.

Please include information about your company, destination market, products of interest, and estimated purchasing volume. This helps us evaluate product availability, pricing, and the most suitable logistics solution for your business.