Privacy Policy

This Privacy Policy explains how NicoExport collects, uses, stores, and protects personal information when you visit our website, apply for a wholesale account, contact us, request a quotation, or place a B2B order.

NicoExport primarily serves business customers, including retailers, wholesalers, distributors, and other commercial operators. However, information relating to individual representatives, employees, and business contacts may constitute personal data and is handled accordingly.

Information We Collect

Depending on how you interact with NicoExport, we may collect information such as:

• Name
• Business email address
• Telephone number
• Company name
• Company registration number
• VAT or tax identification number
• Billing and shipping address
• Job title or business role
• Wholesale account information
• Order and transaction history
• Payment-related information
• Communications with NicoExport
• Information submitted through contact forms or account applications
• Technical information relating to your use of our website

We may also collect information necessary to verify that a customer is a legitimate business and eligible to access our B2B wholesale services.

How We Use Your Information

Information collected by NicoExport may be used to:

• Create and manage wholesale customer accounts
• Verify business customers
• Process and fulfil orders
• Prepare quotations and invoices
• Arrange shipping and freight
• Communicate regarding orders and deliveries
• Provide customer support
• Handle claims and commercial inquiries
• Maintain transaction and accounting records
• Prevent fraud and misuse of our services
• Meet legal, tax, accounting, and regulatory obligations
• Improve our website and wholesale services
• Send relevant business communications where permitted

We only process personal data where there is an appropriate legal basis for doing so.

Wholesale Account Verification

As NicoExport operates as a B2B supplier, we may verify information provided during wholesale account registration.

This may include reviewing company registration details, VAT information, business addresses, and other commercially relevant information.

Additional documentation may be requested where reasonably necessary to verify a business account, prevent fraud, or comply with legal and regulatory requirements.

Orders & Transactions

When you place an order, we process information necessary to complete the transaction.

This may include your company's contact details, billing information, delivery address, order history, and payment status.

Certain information may be retained after an order has been completed where required for accounting, taxation, legal compliance, dispute resolution, or legitimate business record-keeping purposes.

Payments

Payments may be processed through banks, payment providers, or other financial service providers.

NicoExport may receive information confirming payment status and transaction details. Depending on the payment method used, payment information may be processed directly by a third-party payment provider rather than stored by NicoExport.

Third-party payment providers process information according to their own privacy policies and legal obligations.

Shipping & Logistics

To fulfil and deliver orders, relevant information may be shared with logistics providers, freight forwarders, customs representatives, and carriers.

Depending on the shipment, this may include providers such as UPS and Dachser, or other logistics partners selected for the relevant destination and shipment type.

Only information reasonably necessary to arrange transportation, delivery, customs documentation, or related logistics services is shared.

International Shipments

For international orders, certain customer and shipment information may need to be included in commercial invoices, transport documentation, customs declarations, or other export and import documents.

This information may be shared with carriers, customs authorities, freight partners, and other parties involved in facilitating international trade.

Where personal data is transferred internationally, we take reasonable measures to ensure that the transfer is handled in accordance with applicable data protection requirements.

Cookies & Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, understand website usage, remember preferences, improve performance, and support analytics or marketing activities.

Some cookies are necessary for the website to function correctly, while others may require consent depending on applicable law.

Visitors may be able to manage certain cookie preferences through the cookie settings available on the website or through their browser.

Analytics

NicoExport may use analytics services to better understand how visitors interact with our website.

Information collected through analytics tools may include:

• Pages visited
• Time spent on the website
• Device and browser information
• General geographic information
• Referral sources
• Website interactions

This information helps us understand website performance and improve the user experience.

Marketing Communications

Where permitted by applicable law, NicoExport may use business contact information to communicate relevant information about our products, wholesale assortment, availability, services, or commercial opportunities.

Recipients may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting NicoExport.

Transactional communications relating to active accounts, orders, invoices, deliveries, or customer service may still be sent where necessary.

How We Share Information

NicoExport does not sell personal data.

Information may be shared with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment and banking providers
• Shipping carriers
• Freight and logistics companies
• IT and hosting providers
• E-commerce service providers
• Accounting and professional service providers
• Analytics and marketing service providers
• Governmental or regulatory authorities where legally required

Third parties are expected to process information only for appropriate purposes and in accordance with applicable legal requirements.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Certain business and transaction records may need to be retained for longer periods due to accounting, taxation, regulatory, contractual, or legal requirements.

When information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of.

Data Security

NicoExport takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact NicoExport if they believe their account has been accessed without authorization.

Your Data Protection Rights

Depending on applicable data protection law, including the EU General Data Protection Regulation (GDPR), you may have rights regarding your personal data.

These may include the right to:

• Request access to personal data held about you
• Request correction of inaccurate information
• Request deletion of personal data in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

These rights may be subject to legal limitations and retention requirements.

Third-Party Services

Our website and business operations may rely on third-party platforms and service providers.

These providers may process personal information independently according to their own privacy policies and terms.

NicoExport is not responsible for the privacy practices of independent third-party websites or services that are not controlled by NicoExport.

Changes to This Privacy Policy

NicoExport may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or legal requirements.

The latest version will be published on our website.

Contact

If you have questions about this Privacy Policy or wish to exercise your applicable data protection rights, please contact NicoExport using the contact information provided on our website.

When contacting us regarding personal data, we may request reasonable information to verify your identity before processing the request.